Frequently Asked Questions
Everything you need to know about your OGIO experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Expedited options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our returns portal to initiate a claim and receive a prepaid shipping label.
Does OGIO offer a warranty on bags and luggage?
Yes, we stand by our craftsmanship. Most OGIO products come with a limited lifetime warranty that covers manufacturer defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I clean and maintain my OGIO bag?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry your bags, as this can damage the protective coatings and structural integrity.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor its progress.